That's a good question, and I've asked myself the same thing

I feel my complaint in that type of situation carries little weight unless I have been truly violated. Otherwise I'm just letting them know their program
could be better...expecting them to say something other than "well....thanks for your opinion". Here's what I know for sure. I've been through a lot of exceptional programs. I've also been through some that could have been much better.
I never get better until I focus on the benefits a program has to offer.
I never get better when I believe the system is against me.
I never get better when I expect the department of corrections to send me to an exceptional rehab.
I never get better when I assume everybody's just out to collect a paycheck.
I never get better when I make myself the victim. I get better when I'm humble, capable of flipping my perspective and adjusting my own attitude.
I began my recovery journey in the kind of place a lot of people wanted to "write the judge" about. Most made comments about the terrible neighborhood it was in (a drug zone). Most complained that there was no air conditioning in August (we slept with bags of ice on our heads). Most complained about the food (it sucked), and most were quick to complain about the staff, too. They weren't perfect and they weren't even professional 24/7.
It's been more than six years. I live in a different state now, but I still stop by once a year around the holidays to say hi to some of my favorite staff members and thank them for putting up with my crap. Every year they tell me who else has died. People who were in the same program at the same time. People I knew. People who did not want to change their perspective.
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